Effective Date: July 25, 2025

At Willow Country, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our restaurant, website, and messaging services. By visiting our website or opting in to receive messages from Willow Country, you agree to the terms outlined below.

1. Information We Collect

We may collect personal information from you when you:

Make a reservation online or by phone

Contact us through our website or social media

Sign up to receive SMS or email updates

Book our private room, The Cabin

Enter contests, promotions, or surveys

Dine in and provide feedback or complete a comment card

This information may include:

Full name

Phone number

Email address

Date of reservation or event

Special requests or dietary info

Message history

IP address and browser/device data (when using our website)

2. How We Use Your Information

We use your information to:

Confirm or manage reservations

Respond to inquiries or feedback

Send transactional messages (reminders, confirmations, order updates)

Send promotional messages (specials, event invites, new menu items)

Improve our customer service and dining experience

Comply with legal or regulatory requirements

3. Messaging Policy

By providing your phone number or email address, you consent to receive messages from Willow Country related to:

Reservation confirmations and reminders

Promotions, events, and specials

Updates about our services

Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to SMS messages or clicking Unsubscribe in emails.
For help contact us using the info below.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share it only with:

- Service providers who help us operate our website, booking systems, or messaging platforms

- Legal authorities if required to comply with laws or protect our rights

All third-party providers are required to protect your data and only use it for the intended service.

5. Data Protection & Retention

We take reasonable steps to protect your information using secure systems and limited access controls.
Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal information

Withdraw your consent to receive marketing communications

Request a copy of the information we’ve collected about you

To make a request, contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Facebook, Instagram). We are not responsible for the privacy practices or content of these external websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this policy or your personal information, please contact us:

Willow Country
Address: 412 Willowgrove Square #113, Saskatoon Saskatchewan S7W 0T4
Phone: (639) 307-6111
Email: [email protected]